Full payment in advance is required on all orders.
Payment by credit card will incur a 1.5% charge on the full amount. Debit card, BACS, Cheque and cash incur no charge.
Products are sent to NB Furnishings direct from the supplier are typically sent by courier, generally deliveries are normally with us in about 7-10 days (you should allow up to 28 days for deliveries depending on stock availability dates which we would advise you on) If you are working to a deadline, please let us know when placing your order. If we are advised by the supplying companies that there will be a delay in dispatching your order, we will advise you as soon as possible. Some fabric companies hold their main stock outside of the UK, which means some orders, may take slightly longer than this. Orders placed on a Friday or over the weekend will not be processed until the following Monday.
Goods other than made to measure products & cut length fabrics should be returned to us at our registered address at your expense within 14 days of receipt and must be undamaged, unused and in the same condition as when received by you. Until such time as they are received into our possession, you are responsible for any loss or damage to those goods. Poles and Wallpaper returns must not have been opened in anyway and will incur a 20% handling fee as imposed by the manufacturers, in addition to your own cost of the return postage. You are also bound by the returns policy of the supplying company.
Unfortunately we cannot refund products without the original packaging or products that have been trimmed or adjusted in any way. This includes cut length fabrics and made to measure products. If you do send your items back to us and it does not meet our terms, then you would have to collect or pay for delivery for the items to be sent back to you.
Goods sent to NB Furnishings are rigorously quality checked at source before dispatch. If however your goods faulty, we will gladly provide you with a replacement or refund once the items have been checked, and confirmed as an original manufacturers’ fault. Please advise which action you would like us to take. Once we have received the returned goods, we will refund the purchase price within 30 days if this is the option you require.
The photographic images used on the website cannot be a true indication of colour. Please be aware that fabric shades can sometimes vary slightly between samples and batches. We can not be held responsible for any decorating / interior purchases made or paint mixed etc that has been matched to a sample swatch.
Our minimum order quantity is one metre for fabrics and one roll for wallpapers, unless a higher amount is imposed by a particular manufacturer.
Once fabric is cut, returns cannot be considered under any circumstances.
The customer is responsible for their own choices of fabric in terms of colour, style and suitability for seating etc. Please take time to consider your requirements.
Fabric care and advice
Shrinkage – It is usual for fabrics to have up to 5% residual shrinkage, please allow for this when sewing hems and linings. However we do not recommend washing curtains especially with fixed linings.
When a fabric is produced the manufacturer will add what is known as “dress” into the basic construction. This is added to ensure the fabric drapes properly. Once washed the “dress” in the fabric is removed and the fabric or curtains will never be quite the same weight or appearance as when it was originally made. Atmospheric shrinkage also occurs between seasons, depending on changing temperatures and humidity in certain rooms and environments in the home. This is not a fault of the fabric.
Colour fastness – all fabrics will eventually fade, we recommend all curtains are lined to reduce the effects of direct sunlight. We also strongly advise that all silks are lined in sateen with a barrier interliner. Each home is different and we rely on our individual customers to know the strength of the sun on their windows and act accordingly. The leading edges of your curtains are the most susceptible.
No claim will be accepted for changes in appearance or texture of a fabric after it has been treated, either by spraying, or processing of any kind including flame proofing.
All pattern repeats are approximate.
Embroidered fabrics – Please note that embroidered fabrics have a usable width and the embroidery does not run the full width of the piece.
If it states a width of 54” /137cms it may be useful to base you calculations on a 48”/122cm for guaranteed fullness. Please account for this when ordering or call us for further advice on particular designs.
Please check that you have received the correct designs and that the rolls are from the same batch before you open the packaging.
All rolls must be checked for shade and faults before hanging, do not assume that the wallpaper will come off the roll the correct way up, if unsure check with the pattern book image or contact us.
No claim for hanging costs will be accepted once the paper has been hung.